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Flight Coordinator / Flight Dispatcher

Flight Coordinator / Flight Dispatcher

Q.C.M. Services Kft. is the newest member of a future-oriented, innovative and dynamic holding company in the aviation industry. We are active in consultancy and training of air operator companies all over Europe and overseas.

For the formation of our new Operations Control Center in Budapest, Hungary, we are looking for an experienced and passionate aviation enthusiast to join our ambitious team.

Flight Coordinator / Flight Dispatcher 100 %
(Location: Budapest)

Your Responsibilites:

Flight & Fleet Planning

  • Arrange all services (handlings, fuel, transfers, etc.) for the safe operation of flights  
  • Request the relevant permissions and slots for flights 
  • Determining the most suitable routing with regards to national and international regulations, meteorological conditions, airspace capacity and passenger comfort 
  • Integrating performance data for the aircraft on the routing selected 
  • Considering economic aspects such as fuel prices and consumption 
  • Worldwide flight planning, including ETOPS and ultra-long-range flights 
  • Flight watch and ATC slot monitoring 
  • Consistently performing all tasks and duties with the customer’s satisfaction in mind 
  • Active support to the company safety culture and program 
  • Preparation of flight documentation 

Operations Control

  • Determine whether a particular flight is operationally feasible
  • Taking due account of all regulations relevant to the flight
  • Initiate, reschedule, delay or cancel a flight

Crew Control

  • Short- and mid-term crew planning
  • Adherence to EASA ORO.FTL and clients’ operations manuals, Subpart-Q, etc…
  • Ensuring company, clients and regulatory requirements are satisfied
  • Training administration and planning with relevant flight departments
  • Care for crew travel arrangements

In-flight Assistance

  • Flight monitoring and assistance in case of normal, abnormal or emergency situations

Your Qualifications:

Mandatory: 

  • You are an EU National 
  • Willing to work in Budapest (downtown) 
  • University degree, or high school degree with relevant experience 
  • Excellent English skills (verbal & written) are a prerequisite and foreign language skills 
  • Available to work irregular hours (night shifts, weekends, public holidays) 
  • Very good MS-Office skills  
  • Good problem-solving, decision-making skills and a proactive approach 
  • Good interpersonal and communication skills, stress-resistant, team-oriented and able to keep a positive environment for a joint success 
  • Reliability, initiative, independence and flexibility 
  • Entrepreneurial and network thinking
     

Preferred:

  • Min. 1-year work experience in business aviation or flight operations 
  • Experience in any dispatch software (PPS, Jeppesen, Fore Flight, Rocket Route, Bizflight, etc.) 
  • Valid Hungarian, FAA, Austrian, German, or similar Flight Dispatching Officer / Flight Operations Officer Licence (expired license alone would not automatically disqualify from the selection process) 

You have a very good understanding of procedures, a quick and precise approach to work and can work in a fast-paced environment. 

Would you like to work in a dynamic team, where you can expect a diverse, interesting job and an open and modern corporate culture, in which you can demonstrate your performance on a daily basis? 

We are looking forward to your complete application with an updated copy of your CV and a motivation letter in PDF. Any previous employer recommendation letter is highly recommended.
Reference: Flight Coordinator/Flight Dispatcher – Budapest Office
 
 

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Cabin Safety

Cabin Safety

Over the years, the majority of projects that QCM design have been involved in are for the certification of Cabin Interior Changes, ranging from the simplest Carpet Change up to Full Cabin Refurbishments. In particular, complying to the Certification Specifications has always been achieved, especially in regards to the challenging aspect of surrogate processes andupholding the safety of the product to the highest levels.

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Avionics

Avionics

QCM design has successfully mastered the challenges of incorporating several Avionics / Electrical Systems into Aircraft and Helicopters. At a glance, the systems include Flight Management Systems with RNAV capabilities; ADS-B Out (with several configurations); Cabin Management Systems; CDUs with new Human Interface challenges due to Touch Screens; WiFi / WLAN Router full certifications, including all phases of Flight and Frequencies; and KU Band Installations; etc.

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IFE/Connectivity

IFE/Connectivity

Cabin Management System integration in aging aircraft, or for aircraft with obsolete systems, have been challenges which were undertaken by QCM design several times. Integration of new to old is challenging, but we have demonstrated that we develop this integration with success.

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Structures

Structures

The integration of any Antennae, small or large, to the aircraft, including the challenging Damage Tolerance and Fatigue Calculations, has enhanced our capabilities over the past years. QCM design can develop new Interior Cabinets, and by complying to all applicable regulations, passenger safety is always assured.

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Interior Refurbishment

Interior Refurbishment

Aircraft interiors are subject to wear and tear which can affect the overall impression of the cabin. Refurbishing your interior will bring a feel of renewal to the atmosphere in the aircraft, and give those entering the aircraft a neat, polished, first impression. From leather refurbishment, veneer revarnishing, carpet replacement we can certify your new cabin interior.

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Flammability

Flammability

Working with several Flammability Laboratories over the past decade(s), and seeking more transparency on given test results, QCM design developed the Flamelab 4.0, which is an independent, Human Factor Free Flammability Chamber.
The Flamelab 4.0 gives traceability for all tests, and answers the “WHY” and “HOW” of the test results and their performance, aswell as additionally allowing for online test witnessing.

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Special Mission

Special Mission

Customers with special one-off requests have been key to our success. From building laboratories for Special Avionics Testing Capabilities or developing a Hook Release System for helicopters for Alpine Rescue, there is no request we cannot succeed with.

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Consulting & Sales

Consulting & Sales

The QCM consultants as well as our partners have extensive experience at their disposal, gained in the aviation industry or aviation authorities. This knowledge can be made available to our clients to support your consulting requests.

Additionally, we are able to design any solution according to your specific needs and operation, included required embedded devices together with our partners, who could share their own expertise with you.

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Questions, Answers, EASA UAS Regulations

Questions, Answers, EASA UAS Regulations
  • How do you keep up to date with all technicalities related to unmanned aviation?
  • What do UAS, Drone, RPAS, VLOS/BVLOS, SORA, U-Space, etc. mean?
  • Do you want to learn how to operate a UAS, and how to comply with applicable regulations?
  • Where am I allowed to operate a UAV? Where is it prohibited?
  • Do I need to present a Risk Assessment to obtain permission to operate my UAV?
  • Open, specific, certified? Under which category am I operating?

Combining QCM’s extensive experience in aviation certification, maintenance, operations and training, we have
partnered with UAS professionals to offer comprehensive training on EASA UAS Regulations.

  • U-001 EASA UAS Regulations and National Specifications (1 or 2 days)

Contact us for any training required and we will ensure – together with all our partners – that your specific need and your expectation is fulfilled.

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Continuing Airworthiness Management

Continuing Airworthiness Management

Q.C.M. camo plus AG, as an EASA approved organisation (CH.MG.7004), can support you with the following activities:

  • Development and control of a suitable maintenance programme, including applicable reliability programme
  • Management of approval of modification and repairs
  • Ensuring that maintenance is carried out i.a.w. the approved maintenance programme
  • AD / SB assessment
  • Aircraft defect / deferred defect control
  • Record / technical log control and retention
  • Establishment of appropriate maintenance contracts
  • AOG service
  • Performance of airworthiness review (physical and records review)

By means of our maintenance tracking program you only need internet access to your latest aircraft maintenance
data, its airworthiness status or next maintenance due dates.

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Maintain your standards – maintain your value

Maintain your standards – maintain your value

Whether you are a bank, an insurance company, a private investor or an operator, you will have a vested interest in ensuring assets maintain their highest value. This requires a focus on the monitoring of technical conditions, to guarantee either airworthiness or controlled storage. A financing deal presents you with the challenge to deliver and redeem the aircraft, as well as to design and support the remarketing strategy.

We are here to take on this challenge for you.

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Additional services

Additional services

In addition, Q.C.M. camo plus AG can assist you in the following:

  • Pre-buy inspection
  • Import and export of new and used aircrafts
  • Monitoring of aircraft being implemented into your operation
  • Representation during maintenance events
  • Invoice and record control
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Independent Audit Services

Independent Audit Services

Our qualified auditors support the internal quality personnel or perform audits independently on request of our clients.

The following audits can be performed by QCM:

  • Internal Audits in the area of Flight Operations, Continuing Airworthiness, Maintenance, Design and Production Organisations
  • Contractor-/Subcontractor-/Supplier-Audits
  • Preparation of external audits (Authority, Customer)
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Preparation of Aviation Documentation

Preparation of Aviation Documentation

Our consultants generate the documentation specifically tailored to comply with the needs of the different organisations. They also assist with developing the documents for specific parts.

The following documents can be prepared by QCM:

  • Continuing Airworthiness Management Exposition (CAME)
  • Maintenance Organisation Exposition (MOE)
  • Maintenance Training Organisation Exposition (MTOE)
  • Safety- and Quality-Management Manual (SQMM)
  • Design Organisation Handbook (DOH)
  • Production Organisation Handbook (POH)
  • Operational Manuals (OM A–D)
  • Maintenance programs
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Interim Management

Interim Management

Since several years we are closing personnel gaps for air operatosrs, CAMOs, and maintenance organisations in Switzerland, Germany and Austria by providing staff for management functions. Our customers benefit from our knowledge, our experience, and our great acceptance by the National Aviation Authorities. Besides the fulfilment of the management functions, we also train the recruited personnel by targetoriented coaching to prepare them for their future position.

QCM has adequate personnel for the following functions:

  • Quality Manager
  • Safety Manager
  • Continuing Airworthiness Manager
  • Chief of Office Airworthiness
  • Compliance Verification Engineers
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Individual Consulting Projects

Individual Consulting Projects

Together with our sister companies of the QCM-Group we are able to provide individual solutions.

QCM provides the following services:

  • Support for gaining aviation certifications (AOC, CAMO, Part-145, Part 147, DOA)
  • Evaluation of processes and implementation of efficient procedures
  • Cost analysis
  • Evaluation of aircrafts
  • Support for import and export of aircrafts
  • Integration of aircrafts into an AOC/CAMO
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Why do you need a design company?

Why do you need a design company?

All deviations from an aircraft type design are “changes” that have to be approved by the authorities. Because these deviations can range from a simple correction to a massive structural intrusion, the EASA considers two kinds of changes: minor and major changes. Major Changes are design changes as defined by EU regulation 748/2012 § 21A.91 and GM 21A.91. Minor Changes are all other changes not classified as a Major Design change.

As a Part 21J Design Organization, we are entitled to classify and approve minor changes, as well as help our customers plan for major changes. This gives us more flexibility to find solutions for your requests.

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Newsletter 03/2018

Newsletter 03/2018

Topics: Part-DTO now in force, responsibility of the Compliance Monitoring Manager (CMM), RTF changes, Area 100 KSA (new theory element for ATPL, CPL, MPL), IFR minimum equipment and maintenance, GA Roadmap 2.0 event, EASA GA Community for interaction with the agency.

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Newsletter 01/2017

Newsletter 01/2017

Topics: EU/EASA implementation for training organisations 08. April 2019, presentation of FOCA certification leaflets (CL) and introduction of syllabus templates for ATOs and DTOs, PBN learning objectives, OSD implementation, IFR flight plans, logging PIC time, Easy Access Rules of EASA, Part-NCO, Balloon and Sailplane rulebooks.

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Newsletter 01/2018

Newsletter 01/2018

Topics: Root-Cause-Analysis, Update CL MS and CL OM/TM, MOU(H), DTO status, Syllabus templates, OSD implementation, Close your flight plan!, 8.33kHz, infuencing future regulation by commenting NPAs

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General Information on DTO

General Information on DTO

As of April 8th 2018, training activities in Declared Training Organisations (DTO) may commence. To do so, an organisation should submit a declaration and the applicable training programmes (syllabi). Additionally a safety policy must be available.
Due to a shortage of resources, the oversight in the DTO domain has been outsourced. After a formal invitation to tender in the fall of 2017 the contract has been awarded to the company Quality Control Management AG (QCM) in Belp.

Consequently, any enquiries, declarations and correspondence in the DTO context should be made to the following address:
dto@qcm.ch

 

Declaration:

By means of a declaration an organisation states that it operates within the bounderies of the law and provides information on training courses offered. In case of changes in the organisation, the declaration shall be amended and submitted again.

 

Safety policy:

The representative of the DTO states by means of a safety policy that the organisation aims for a safe operation of all activities.

 

Annual activity report and annual internal review:

By means of the annual activity report, the DTO reflects on the past year and reviews its internal processes. The annual activity report is made in the first two months of the new year. A template for such an activity report, as well as an annual review checklist will be published here ahead of time.

DTO Declaration.pdf (PDF, 1 MB, 19.03.2018)
Template Safety Policy (DOC, 17 kB, 27.10.2020)

 

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Training Syllabi for DTO

Training Syllabi for DTO

Flight schools (ATOs and DTOs) have to develop a training programme (syllabus) for any kind of training offered. These programmes are required to comply with Part-FCL of the Air Crew Regulation. Additionally, in case of type ratings, the content of the syllabi has to comply with the operational suitability data (OSD) of the aircraft manufacturer.

A clearly structured, compliant and appropriate training programme may lead to lower certification costs. To assist the organisations in developing their training programmes, FOCA has collaborated with the Swiss Helicopter Association (SHA) to publish training programme templates for helicopters. The airplane training programmes (LAPL(A)/PPL(A)) of “Motorflug-Verband der Schweiz” (MFVS) was the basis to develop the airplane syllabus templates. The associations and the FOCA are providing these documents free of charge. The FOCA recommends training organisations to use these templates to facilitate the development of their training programmes, especially in the ATO domain.

Templates are available for the scope of activity of DTOs and ATOs to the level of the private pilot’s license. We recommend training organisations to use these templates and adapt them as necessary. In case of the ATO, the syllabi require prior approval before use and are an attachment to the Training Manual (TM). DTOs are required to declare their training programmes.

The MFVS is of the view that the training programmes (up to PPL) must be available in the national languages of French and German and declared themselves willing to assist with the translations.

Training programmes for balloons and sailplanes are still in development and will be published as soon as possible.

You can find the newest versions of the FOCA audited and released training programs on their homepage FOCA Flight Schools

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Dispatch & Operations Support

Dispatch & Operations Support

Q.C.M.’s dispatch and operations department takes advantage of highly trained dispatch and operations specialists, who gained their experience in the Airliner environment and with well-known business jet operators.

As our team consists of FAA licensed Flight operations officers, we aim to deliver the highest quality standard you are used to receiving from Q.C.M. Together with the newest software for flight planning and flight preparation, almost everthing is possible to prepare. You name it, we can do it.

Here are some features we are able to deliver:

  • Electronic flight planning with PPS from Airsupport, or with Jetplanner from Jeppesen
  • Web-based crewbriefing, via a centralized online tool, or customized to your company
  • Weather briefing using several sources (WAFS, NOAA, Metoffice, DWD, ZAMG, etc…)
  • NOTAM briefing
  • Airfield briefing
  • EROPS planning
  • Performance calculation
  • Dutytime calculation
  • Crew planning
  • Monthly duty roster
  • Handling arrangement
  • Catering arrangement
  • Fuel arrangement
  • Airfield slots
  • Landing – and overflight permits
  • PPRs
  • and many more …
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Fuel Brokering & Support

Fuel Brokering & Support

Every aircraft needs fuel to fulfil its mission. With a pool holding numer ous aircraft we are able to provide your aircraft and
operation with cheap fuel for every mission you need to fly. QCM is offering you a costworthy solution and will take care of
all contracting issues and setting up of accounts with different suppliers. So no hassle for you, as all runs through us.

We will take care of:

  • Invoice controlling
  • Fuel organisation
  • Fuel tendering
  • Account management
  • Statement management
  • Fleet update
  • Carnet and Contract retrieval
  • and much more …

If you are interested, we would be happy to provide you with an offer.

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Delivery & Ferry Flight Services

Delivery & Ferry Flight Services

ou bought a new aircraft or took ownership of a used AC and need to position it to your base or need to store a sold aircraft and you are searching for someone who can take care of all operational matters? Q.C.M. can take care of all necessary steps from delivery until touchdown at your base or to a storage facility.

Following services are covered:

  • 24/7/365 operational coverage
  • Fully licensed Dispatch personnel
  • Schedule Planning
  • Crew rated on Aircraft type
  • Check of Airport Characteristics
  • Performance planning
  • Flight planning for all possible aircraft types from a C208 to B747
  • Overflight Permits
  • Flight Permits
  • Handling organisation
  • Landing Permits and Slots
  • HOTAC for crew
  • Fuel organisation
  • Permits with CAAs
  • CAM Services for flight period if needed
  • Full and transparent offers
  • and much more …
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One Call Away

One Call Away

Our DISPATCH Phone on +41 31 566 52 00

  • 24 hours a day, and 365 days a year; our experts are on-call around the clock
  • Aviation competence centre in Berne/Switzerland & Budapest/Hungary
  • Constant flight monitoring and real-time updates by email and by phone
  • Multilingual team of Operations Specialists
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Christmas Event QCM 2019

Christmas Event QCM 2019

Sehr geehrte Geschäftspartner,

Wir haben all unsere Weihnachtswünsche für Sie in zwei humorvolle Kurzfilme verpackt. Wir hoffen, Sie mit der persönlichen, kreativen Botschaft zu erreichen. Wir wünschen Ihnen angenehme Stunden in fröhlicher und besinnlicher Runde im Kreis der Familie, aber auch Ruhe und Zeit zum Entspannen. Gleichzeitig wünschen wir einen guten Start für das neue Jahr, viel Glück und Erfolgt bei all Ihren Projekten und Plänen.

Ihr QCM-Team

 

Dear Partners,

In order for you, our valued customers, to get to know us, the QCM Team, better, we have packed all our Christmas wishes into two humorous short films for you. We hope to reach you with the personal, creative message. We wish you an exciting and happy Holiday Season with your families, with plenty of peace and time to relax. At the same time, we wish you a happy New Year, good luck, and success with all your projects and plans.

Your QCM-Team

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eamtc Instructor Seminar 4th and 5th June 2019

eamtc Instructor Seminar 4th and 5th June 2019

We (QCM), had the pleasure of welcoming 60 members from 21 countries to Belp for an EAMTC Instructor’s Seminar. The two day event took place on the 4th and 5th of June. We take this opportunity to thank Mr. Hans Mayer (EAMTC President), Harald Strehling (EAMTC Secretary) as well as all speakers, participants and helpers that contributed into making this a successful two days.

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Swiss Aviation Conference SWACO 2018

Swiss Aviation Conference SWACO 2018

Thursday 13th September
How mental fitness can improve your air safety
Diederika Tasma, Tasma Aviation Training

Latest news from EASA / Bilateral agreement
Georg J. Stöcker, QCM quality control management AG

Status DTO Switzerland / EASA
Patrick Hofer, QCM quality control management AG

Security management system in business aviation – SMS or SSMS?
Thomas Frischknecht, 2assistU GmbH

Future challenge in professional aviation life and how to cope with it
Hans R. Mayer, EAMTC

Friday, 14th September 2018
Safety performance in aviation
Margriet Bredewold, CO-Guard GmbH

SPIs – what is reasonable and beneficial for small and mid-sized organizations?
Günther Schindl, ASQS GmbH

Part 66 Licensing “Standard Application file”
Loïc Nicolas, QCM quality control management AG

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Information and Discussion Event 2017

Information and Discussion Event 2017

Topics
CAMP, CAMO & Compliance
Thomas Sykora, CAMP Systems International

Emergency Response (ERP) – are you ready for the unexpected?
Thomas Frischknecht, 2assistU
Overview of Agreements on Civil Aviation Safety (Bilateral Agreements) signed by the EU
Georg Stöcker, QCM

A Sociotechnical Approach to Safety
Margriet Bredewold, CO-Guard GmbH

Cyber Crime in Aviation
Andreas Schweizer, Diverto GmbH

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External LEDs for your Bombardier aircraft!

External LEDs for your Bombardier aircraft!

QCM design has done it again! We have secured EASA approval for the replacement of the current external Landing, Taxi, and Navigation halogen lamps on a Challenger 604 with new LED lights. The LED lights were implemented in place of the existing halogen lights in order to reduce maintenance costs, due to the longer life cycle. They offer improved illumination, longer lifespan and greater reliability with an increased mean time between failures. The further benefits to the operator are improved reliability, power consumption reduction and weight savings.

We received the STC Approval 27 June 2017, and we look forward to receiving your notices of interest upon successful completion of this endeavor!

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Nulla consequat massa quis enim.

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Your benefit?

Your benefit?

The extent of our experience in Minor Changes ranges from simple Cabin carpet changes, and bilingual interior placards, to life raft replacements and the installation of satellite trackers in helicopters!

No matter your desired design concept, we will offer a tailor-made solution for you. Our wide spread Part-21J capabilities are related, but not limited, to:

  • Avionics, and their installation
  • Structure
  • Electrical systems
  • Cabin interiors
  • Galleys or other interior equipment

We welcome the opportunity to provide you with a quote for your requests, however small or large they may be. We are looking forward to be part of your individual project.

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Design, that takes off

Design, that takes off

Established in 2011, Q.C.M. design Gmbh, is an EASA-approved Part 21 DOA Design Organization which complements Q.C.M.’s already extensive capabilities in the field of general aviation. Our ambition is to fulfil your expectations regarding creative and technical potential as well as ensuring to meet the highest safety regulations and industrial quality standards for your aircraft.

We are entitled to design and certify Minor and Major Changes (STC) to aircrafts and helicopters. Having this privilege and capability we offer tailor-made solutions for any desired design concept, from planning a major change or installing new avionics or electrical systems, to cabin interiors, galleys or various other equipment installations. We will find the best solutions to your individual or mandated requests, as complex as it might be.
There are no limits to your creativity!