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C-005: Human Factors Initial

Standard Q.C.M. training or organised on request
2 days
Dates / Location

18.08.-19.08.2020: Berne

Target Group

All personnel in EASA Part-145 Maintenance Organizations and Continuing Airworthiness Management Organisations (CAMO),

Ref: AMC 2 145.A.30(e)




This two-days initial training covers all aspects regarding human factors and the syllabus is i.a.w. 145.A.30(e), AMC 2 145.A.30(e) and GM 1 145.A.30(e).

Regulatory Basis of the Course:

  • EASA Part-145.A.30(e)
  • AMC 2 145.A.30(e)
  • GM 1 145.A.30(e)

After the end of this course, the participants will be able to:

  • Identify the relevant Human Factors (HF) in the operational environment;
    Describe what complexity means
    and what the implications are for the organisation as well the individual tasks and responsibilities;
  • Explain why HF are important to aviation maintenance and the industry as a whole;
  • Identify different types of error as well as discuss identified strategies to prevent them to cause failures;
  • Explain the role of HF and it’s relation to overall safety and well-being.
  1. Introduction to HF
  2. Safety culture
  3. Human error
  4. Human performance and limitations
  5. Environment
  6. Procedures, information, tools and practices
  7. Communication
  8. Teamwork
  9. Professionalism and integrity
  10. Organisation’s HF program

Including: Fatigue and shift work, Inadequate working conditions, Models describing human factors, Critical Tasks, Dirty Dozen, Occurrence Reporting.


  • Fatigue Risk Management
  • The Human Factors Training may be extended by Fatigue Risk Management topics. It provides an overview of:
    - what causes fatigue and the risk it poses at the workplace
    how a fatigue risk management system can reduce the risk
    joint responsibility for fatigue (organisational responsibilities / employee responsibilities)
    strategies that may be applied to manage fatigue and reduce the risks at the workplace
Instruction Method

Course documentation: English
Course language available: German-English-French

Price / attendee
CHF 1'350.00

About QCM

In the aviation business, Q.C.M. is known as a specialist in the field of training, consultancy and aircraft technical management.

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